Contact
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Contact Lyrma
The fastest way is to write us by e-mail. We reply quickly and to the point.
Mon–Fri 10:00–18:00
Email 24/7
How to reach us
Primary e-mail
Please describe the essence of your request and what you need — it helps us respond faster.
What to include in your message
- Describe the issue or question (context and desired outcome).
- Add relevant photos / videos / links if it helps explain.
- Share your preferred way to be contacted (e-mail or phone) and a convenient time.
- If it concerns delivery: country/city and any carrier preferences.
The more precise the request, the quicker we can help.
Good to know before contacting us
- Please use products as intended and follow the manufacturer’s guidance.
- Ensure safe conditions for use and storage; keep away from children.
- Check the parcel upon receipt; if damaged, take photos/videos immediately.
Status, shipping & returns
- We send a confirmation to your e-mail after receiving a request/order.
- Tracking details are provided once the parcel is handed to the carrier.
- Returns/exchanges are coordinated via e-mail — describe the case and attach materials if needed.
We’re here to help and resolve issues quickly and fairly.
Need help or advice?
Write to us by e-mail — we’ll get back shortly.